Privacy Policy

Information We Collect

When you engage with lenquaviosa's financial planning services, we collect various types of information to provide you with personalized and effective financial guidance. This information helps us understand your financial situation and goals.

• Personal Details: Name, email address, phone number, residential address, date of birth, and employment information
• Financial Information: Income details, expenses, assets, liabilities, investment preferences, and financial goals
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Records of phone calls, emails, and meetings for service improvement and compliance purposes
• Document Information: Bank statements, tax returns, and other financial documents you provide for analysis

We only collect information that's necessary for providing our financial planning services and ensuring we can offer you the most relevant advice for your circumstances.

How We Use Your Information

lenquaviosa uses your personal and financial information exclusively for legitimate business purposes related to financial planning and wealth management services. We're committed to using your data responsibly and transparently.

• Developing comprehensive financial plans tailored to your specific goals and circumstances
• Providing ongoing financial advice and portfolio management services
• Conducting risk assessments and recommending appropriate investment strategies
• Communicating important updates about your financial plans or market conditions
• Meeting regulatory requirements and compliance obligations in the financial services industry
• Improving our services through analysis of client needs and service effectiveness
• Protecting against fraud and ensuring the security of your financial information

Data Sharing and Third Parties

lenquaviosa maintains strict controls over how your information is shared. We only work with trusted partners who meet our security standards and are bound by confidentiality agreements.

We may share your information with:

• Financial Product Providers: When implementing investment recommendations or insurance products on your behalf
• Professional Service Providers: Accountants, lawyers, or other professionals involved in your financial planning with your explicit consent
• Technology Partners: Secure cloud storage providers and software platforms that help us deliver our services
• Regulatory Bodies: When required by law or regulation, such as ASIC or ATO reporting requirements
• Our Professional Advisors: Legal counsel, auditors, and compliance consultants who help us maintain service standards

All third parties we work with are carefully vetted and must agree to protect your information with the same level of security we maintain. They can only use your data for the specific purposes we've authorized.

Your Rights and Choices

As our client, you have significant control over your personal information. We believe in transparency and want you to understand exactly what rights you have regarding your data.

• Access Rights: Request a copy of all personal information we hold about you at any time
• Correction Rights: Ask us to update or correct any inaccurate information in your records
• Deletion Rights: Request deletion of your personal data, subject to legal and regulatory retention requirements
• Restriction Rights: Limit how we process your information in certain circumstances
• Portability Rights: Receive your data in a commonly used format for transfer to another service provider
• Communication Preferences: Choose how and when we contact you about your financial plans

Data Security and Protection

Protecting your financial information is one of our highest priorities. We've implemented multiple layers of security to safeguard your data against unauthorized access, theft, or misuse.

Our security measures include:

• Bank-level encryption for all data transmission and storage
• Multi-factor authentication for all team member access to client information
• Regular security audits and penetration testing by independent security firms
• Secure, Australian-based data centers with 24/7 monitoring and backup systems
• Staff training on data protection and privacy best practices
• Restricted access policies ensuring only authorized personnel can view your information
• Regular software updates and security patches on all systems

While we maintain industry-leading security standards, we also recommend that you protect your own devices and accounts by using strong passwords and keeping your contact information updated.

Data Retention and Deletion

We retain your personal and financial information only as long as necessary to provide our services and meet legal requirements. Our retention practices are designed to balance your privacy rights with regulatory obligations.

Retention periods:

• Active Client Records: Maintained throughout our service relationship and for 7 years after services end
• Financial Advice Records: Kept for 7 years as required by ASIC regulations
• Communication Records: Retained for 3 years for service quality and compliance purposes
• Marketing Information: Deleted within 2 years if you unsubscribe or don't engage with our communications
• Technical Data: Website logs and usage data typically deleted after 12 months

When retention periods expire, we securely delete your information using industry-standard data destruction methods. However, some information may be retained longer if required by law or for legitimate business purposes like fraud prevention.

Cookies and Website Data

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our services are used. These small data files are stored on your device when you visit our website.

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand website usage patterns and improve user experience
• Preference Cookies: Remember your settings and preferences for future visits
• Security Cookies: Protect against fraud and ensure secure access to client portals

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

International Data Transfers

lenquaviosa primarily processes and stores your information within Australia using local data centers and service providers. However, some of our technology partners may be located overseas, which means your data could be transferred internationally in limited circumstances.

When international transfers occur, we ensure:

• The receiving country has adequate privacy protection laws
• Our contracts include strict data protection clauses
• Transfer is necessary for providing our financial services
• Your data receives the same level of protection as in Australia

Most commonly, this involves cloud storage and software services provided by reputable international technology companies with strong privacy commitments and Australian operations.

Changes to This Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and remains compliant with privacy laws. When we make significant changes, we'll notify you through multiple channels.

You'll be informed of policy updates through:

• Email notification to your registered email address
• Notice on our website homepage and client portal
• Direct communication during your next scheduled review meeting
• Updated policy available at lenquaviosa.com with revision date clearly marked

This policy was last updated in January 2025. We encourage you to review it periodically to stay informed about how we protect your information.